This document outlines the conditions under which WISELIX SOFTWARE ("Company," "we," "our," or "us") provides technical support services. By using our support and services, you ("Customer") agree to consent to these terms.

Free Support Period

We offer six (6) months of complimentary support from the start of your service agreement, which includes:

• Technical Support – Assistance with troubleshooting, error fixes, and performance improvements for our products and services.
• Account & Billing Help – Support with account setup, configuration, invoice clarification, and billing concerns.
• General Assistance – Answers to product-related questions and service recommendations.

Paid Support Plans

After the free support term, customers may opt for a paid support plan.

• Subscription Tiers – Various plans are available, with pricing details shared before the free period ends.
• Coverage – Paid plans include all free support benefits, plus premium tiers with priority handling and dedicated support.
• Payment & Renewals – Fees must be paid in advance to ensure uninterrupted access to support.

Scope and Limitations

What We Cover:

• Setup assistance, troubleshooting, updates, and system optimization.

Limitations:

• Support applies only to our products.
• Third-party software and user-modified systems are not included.

Account and Billing Support

• Assistance with account management and billing inquiries.
• Billing disputes must be raised within 30 days of the charge date, with resolutions provided within ten (10) business days.

Availability of Support

• Standard email support is available Monday to Friday, 9:00 AM – 6:00 PM (local time).
• Emergency support may be available after hours based on your support tier.

Customer Responsibilities

• Provide accurate information for troubleshooting.
• Maintain regular data backups.

Exclusions and Termination

Support does not cover:

• Third-party software or integrations.
• Unauthorized modifications.
• On-site assistance unless specified in a premium plan.

Support services may be terminated if:

• The customer violates our policies.
• Subscription payments are overdue.

Policy Updates

We hold the liability to modify these terms at any time. Your continued use of support services indicates acceptance of any updates.

For inquiries, contact us at wiselixsoftware@gmail.com. Your use of our support services confirms your acceptance of these terms.